YK Infotech upholds a commitment to providing exemplary client service, including transparent communication about associated costs and the payment process. Our refund process for incomplete services is outlined below:
When a fee payment is made to YK Infotech, the advance fees are securely retained in a client trust account until they are earned through our work on the client’s matter. The fees accrue at different rates and times, depending on service milestones such as obtaining Design Approval, third-party tool purchases, domain registration, hosting, etc. Upon completion of the client’s service order, if there are outstanding fees and costs, a final invoice is issued. If all outstanding fees are paid, and funds remain in the client’s trust account, those unearned fees are promptly returned to the client upon case completion.
Refunds, distinct from the standard fee process, typically result from incomplete services, accounting errors, or related issues. YK Infotech handles all written refund requests, thoroughly reviewing the client’s physical, electronic, and billing files within 30 days. Our response may involve denial, a request for additional information, or approval, with the decision entirely at the discretion of YK Infotech.
While our aim is to avoid the necessity for refunds, we prioritize transparency and encourage clients to promptly communicate any questions or concerns. This approach not only allows us to address issues promptly but also facilitates continuous improvement in our services, contributing to the growth of our company.
